Out & Out Original

리뷰

Exceptionally speedy delivery and a fantastic product. The Palma corner rattan garden furniture arrived within less than 24hrs of placing an order! The whole thing was very straightforward to put together (completed the assembly on my own, so though two people is recommended, that's not essential). The overall quality of the rattan and cushions is great making a very comfortable seating area and is a fabulous addition to my garden.
5 달 전
So happy with this purchase! At first I really was skepital how could it of been £1799 down to £499? What's the quality going to be like? Will the cushions be really thin? Is the company even real? You name it every question went through my head I ordered late thursday evening and it was delivered Saturday morning. Quality is unreal!! and the cushions are a nice material, again expected slippy water proof sweaty plastic type but it isn't and they arent paper thin your actually sat on cushion! My other half built it, no missing pieces, no broken bits .. its just standard flatpack all pieces numbered so really simple to put together! We're actually using this in our living room for the time being as our sofa has been massively delayed (sofa ordered from different company) Can not fault the furniture at all! Very impressed for the price and quality!
7 달 전
First time ordering from o&o and it definitely won’t be the last! super impressed with my Stockholm corner lounge set, it looks beautiful in my garden! From placing my order it was delivered in 3 days! Excellent service and I was kept up to date with delivery! It was a little fiddly to assemble and it definitely takes 2 people! But having said that the set is very good quality for what I paid and it was in the sale too so I got it for a bargain price! I admit that I was a little hesitant buying from this company having read some negative reviews but I needn’t have worried and don’t let them put you off! Would highly recommend
7 달 전
This is a great product at a great price! I wasn't sure about what it would look like, as you can never fully see the material online, but it looks fabulous! It doesn't look or feel cheap like some rattan furniture can! Fast delivery, and no problems either. Takes about 2.5 hours to put up!
7 달 전
Fast delivery - we ordered around midday and the furniture was delivered next day. Excellent quality and great value for money. The sofa set is very sturdy and the seats are quite wide and deep. The cushions are decent size too. It is a great addition to our patio!
7 달 전
I wanted to share my experience of Out & Out, and I don’t mean to undermine the poor experiences had by other customers but I must give credit where credit is due. I placed an order for one of the sofa set and cover bundles. The sofa arrived perfectly within 2 days by a professional delivery service. I have put it together and the quality is as expected for the product. When I placed the order the cover was out of stock and due in mid-August but when I kept checking the estimated date had already been pushed out further. I decided that I wanted to start using the sofa set and would just order a cover online that would fit. I called the customer service line at 9.20am and got though within 1min. The representative was very helpful and was able to process a partial refund for my order for the cover only, with very minimal fuss. The refund is already through on my card (within 2 days). While this may not be the norm from other reviews, overall I’ve been very satisfied with my experience of the product and of the service.
8 달 전
Do not buy from this company it is one massive scam!! The company take orders for items that they do not own and can not deliver. You are unable to speak with them or get any answers. There is a fake phone number that you call where there is always 25+ people in the queue all wanting to complain and when you wait 40mins and become 1st in line the call just hangs up. I have called numerous times and it has never been answered, it just ends. If you email them there is never any response for at least 10 days and then it is just an automated template not a real human response. They will then lie to you to try and keep you quiet by saying your order is with a delivery company you have never heard of. When it still doesn't turn up after 2 weeks and you call this delivery company they say that out & out never provided them with the items to deliver so they cancelled it. I have now received an update to inform me 4 months after I placed the order and 3 months after it should of been delivered that my items aren't even in the country yet. So how were they going to deliver items that are t even in the country yet? Just another lie. Just one massive scam and most likely hugely in debt, unable to fulfill orders and going to collapse any day and take your money with them. Avoid at all costs and get ready to see them on watchdog!!! Order #158298
9 달 전
Stockholm - Chaise Lounge Set So happy with our new garden furniture it very comfortable and just what our garden needed. Seen advertised in Modern Gardens magazine at a reduced price. Took us a while to put it all together. Very good quality. Delivered on time. Friendly delivery men. Also bought the covers and used last night . Very happy with my purchases.
10 달 전
It does take a little time to arrive but trust me you will be so pleased with it because it's a beautiful sofa set, took me about 3-4 hours to put it all together, I absolutely love it ❣️
11 달 전
I ordered from this site, was very excited to receive my gaming desks and chairs for me and my fiancé, to find out that order was split into too and when delivered the desks were damaged and unuseable and same with the chairs. It was a choir to contact the customer service and try to get my refund which I’m still waiting for. I highly do not recommend this company. Your best bet is to shop somewhere else.
11 달 전
We had initial issues with the delivery - only half of it arrived. But this was quickly rectified. The sun loungers weren’t the easiest to build but feel like good quality now they’re up. The parasol is great but make sure you do think about weights.
12 달 전
I ordered my garden furniture from out and out, from start to finish they was amazing. My order was delivered in under 2 weeks. I opted for my furniture to be installed on delivery My whole experience was seamless and hassle free. They even got rid of the empty boxes too.
12 달 전
Having ordered the Marbella 5 piece patio lounge set I was very pleased with the quick delivery. The set itself is excellent value for money the cushions are really plump and comfortable as is the set itself I bought the covers for the set and they are definitely worth the money even tho initially I thought they were expensive compared to others but actually having put them on the set and it raining in the night they were really effective so well worth the extra. 5* rating is definately a star worth giving As you can see.
대략 일년 전
Just waste my more than 2 weeks, I ordered chairs 2 weeks ago, i received email 10 days ago that saying items has been shipped, After 10 days I was keep calling delivery companies “furdeco and yodel” but both saying they dont have item, They are saying contact to Out and Out, When I contact yo Out and Out they were saying item will be collected today When I called them after 2-3 days Item still didn’t collect and after 3rd day Out and Out now saying they do not have my chairs is stock! Can not believe it! If its shipped how can be out of stock after 2 weeks. Now they processed refund (still didn’t receive money) Do not recommend anyone stay away from this company, they only lying and keep you busy with contacting delivery companies etc.
대략 일년 전
Out and out shambles! Ordered chairs - legs and seats were delivered separately… and 6 weeks apart. Emails said delivery was complete when it clearly wasn’t. When the last pieces finally arrived (after many chases and them blaming everyone else for the problem) the parts weren’t even designed to fit together, so are completely useless. They then asked us to liaise with their courier to collect the pieces and are trying to make return of items they incorrectly shipped a condition of refunding our money. Stay away, it really isn’t worth the hassle!
대략 일년 전
A little concerned with this company, could potentially be a scam, I spent £150 on 4 dining chairs, I received an email to say that I had received my order but I haven’t. Tried emailing and calling and have not had a response. I am thinking about taking them to small claims court as it seems they have taken my money and not provided any tracking number of delivery, no proof of delivery, you don’t receive any email to say your parcel is on its way, doesn’t say which courier service they use… this is expected with any delivery service! I would avoid using out and out, no wonder why everything is so much cheaper, because they scam you for money.
일년 이상 전
We are still waiting on the correct table to be delivered 14 days after our order was "fulfilled" after we were given one that wasn't even close to being right (unfortunately I can't upload photos of this) . We filled out a claim response form as instructed and had a response 22/08 stating the correct table would be with us ASAP. We then had a text message on the 25/08 saying delivery would be on the 27/08 between 12-3pm and also had a reminder on this delivery 26/08 only to be told at 9am on the day of delivery that "due to a picking error, we're unable to deliver your order today". To add to this when we were assembling the seating sections; some of the holes do not line up at all, the parts are stickered with letters while in the instructions they are numbers and vice versa for the bolts and the rattan effect material was split in places and also covered bolt holes making it an absolute nightmare to build. It is safe to say we will not be using Out and Out again and I definitely would not recommend. Absolutely appalled by this service to say the least and the quality of the product is bang average at best.
일년 이상 전
We had purchased a new dining table. Everything was fine and we received a text the day before with a time slot for delivery. Exactly one hour later, we received another text saying the goods have been delayed and the delivery for the next day was cancelled. Confused, my partner rang Out & Out who told us that the dining table was out of stock. Which is not ideal as we have already got rid of our old dining table in anticipation for the new one arriving. We checked the website and the table was still showing as in stock. Nonetheless, Out & Out didn’t care and said there was nothing they could do about it. I wish we had read Trustpilot prior to placing an order. Would rate 0 if possible. Terrible company, terrible customer service.
일년 이상 전
I was a little nervous after I read the reviews following my order. I can honestly say the customer service from the company and delivery company has been excellent! I received, emails, texts and a phone call on the day. They delivered in a 3hr time slot. The furniture is very good quality, superb experience. Thank you!
일년 이상 전
Bought a sofa from them. "That's a great deal" we said... in hindsight, whatever deal they have, will never be good enough for the awful service they provide. There is a reason they have to discount to get business. I guarantee by the end of it, like us, you'll have wished you'd paid the extra and gone with a reputable company. LISTEN TO THE REVIEWS, DON'T BE TEMPTED, DO NOT USE!!
거의 2 년 전
purchased a garden furniture set and cover. Got two delivery slots but only the furniture arrived. delivery team asked me twice if I wanted the furniture assembled despite me already paying for the service. They had no idea where the cover was and offered no help in locating it. As they outsource deliveries to another company, I had to chase both this company and the delivery company five times to get info on cover whereabouts. Neither could tell me. After 12 days it turned up but I had no notification that it was being delivered. Overall an average experience and customer service is just someone who answers the phone but does not know anything.
거의 2 년 전
I just adore the furniture collection on this website. The quality of products is great and prices of the product is also reasonable. I must recommend this store to my all relatives who prefer online furniture shopping. Thanks!
거의 2 년 전
The product was delivered exactly when they said it would - product looked as pretty as a picture and the packaging was excellent. All round great experience - definitely shall be ordering from them again.
거의 2 년 전
A few years ago,I bought some garden furniture from them. It is lovely and I'm very pleased with it. However the table arrived damaged and I did have to keep contacting them to get a replacement. Overall I would order from them again, although I'd check everything carefully on delivery.Thanks to customer supporter team for their help.
거의 2 년 전
Welcome and thankful to all store team members for delivering my furniture item safely at my door and on time. I always Appreciated for your Great Team work!thanks..
거의 2 년 전
Superb quality furniture sets, attractive prices and prompt delivery. That’s pretty much everything you want from an online furniture store! Trust me, this website is indeed the best when it comes to online furniture shopping.
대략 2 년 전
I am very satisfied with the overall shopping experience on this site so far. Great quality furniture sets and very economical prices. Online furniture shopping was never so easy before..!
대략 2 년 전
I doubt you will get better deals on furniture sets anywhere else. The deals and prices on this site are extremely attractive compared to the other online furniture store! Quality is equally durable and long lasting. Good work team!
대략 2 년 전
I purchased a very nice modular dining set from this store last month. Quality is simply excellent and the delivery was speedy too. Very happy with the overall experience. Will definitely order again!
2 년 전
Bali Rustic Oak Sideboard is the great item to provide complete storage solution for us. The cabinets are spacious enough to put all the essentials. It is very beautiful and seems to be quite durable too. Loved it.
2 년 전
This store is a perfect collection of office furniture items. I ordered Computer Desk and Chair to do my office work at home. It impressed me a lot, you guys are just amazing. Thank you so much to all team member!
2 년 전
Recently buy new Dressing Table for my newly purchased house. I simply loved this. The product was delivered on time, and the quality is much beyond my presuppositions. I am fully satisfied. Thanks a lot!
2 년 전
Last week, I Recently purchased Florida Wicker Garden Set and it came with nice finishing quality and chair are too restful. Furniture set was delivered right on time which was even more impressive. Thank you so much!
2 년 전
This online store was perfect collection of office furniture items. I ordered Chester Oak Computer Desk and Chair to do my office work at home. It impressed me a lot, you guys are just outstanding. Thank you so much!
2 년 전
Would give 0 stars if it was an option - avoid this company if you want a professional & reliable service! Selected a sofa based on a 7-8 week lead time, on week 8 no updates - terrible customer service when I phoned up. The person provided no information and was quite rude, currently end of week 9 and received an email saying it will be 10 weeks more.
2 년 전
Spend a little extra and go elsewhere. Seriously. Awful communication and dire service from start to finish. Clear staffing, stock, systems, and delivery problems. I’m a calm, easygoing person, but dealing with Out&Out was just infuriating. In terms of customer service, Alfredo and Chloe have evidently received nothing in terms of training (not necessarily their fault), but when our delivery was unexpectedly delayed, Chloe said “I don’t want to give you false hope that your table will be delivered at all”. She then made getting a refund basically impossible. Simply astounding. Oh, and nobody gets back you, answers the phone or knows what’s going on. Pillar to post the whole way. Thank the lord for John B in their Parts department. The only person holding it together at the company. Sorted everything out over 1 call and 1 follow up email. We now have what we ordered, but my god, something so simple was made so unbelievably complicated and stressful. Don’t do it to yourself.
2 년 전
I bought a Florida Wicker Garden Set for my terrace garden and I got this from "Out&Out" store. This masterpiece has brought liveliness to my balcony. Thank you very much!
2 년 전
So so disappointed with the experience we have had from Out and Out. I loved the look of their site and business ethos and their garden furniture. However, after a 5 week wait the furniture set arrived, which was a completely different colour to the pictures advertised on the website. It was also damaged. It took over 10 days to get any kind of response from their customer service team. More than 2 weeks later, we still haven't had the huge box of furniture collected. Terrible service. The worst thing about it is that the very same furniture set is available on Amazon for half the price. What a total rip off as well as customer service. DO NOT USE THEM.
거의 3 년 전
It 's not easy nowadays to find such originality that Outandout offers to its customers. I am so happy with my purchase! Fantastic
거의 3 년 전
Our experience of ordering garden furniture from Out and Out has been nothing short of horrendous. Delayed deliveries, mis-information, complete absence of customer service, 13 weeks after ordering and I still don't have my order for garden furniture. At this point I'm not sure whether, their delivery company C R Transport has given our order away to another customer, have damaged our order, or whether the whole thing is a scam? Out & Out have our money and we have no way of knowing when or even if we'll be getting what we ordered. - Avoid at all costs. (would be zero stars if that was possible)
거의 3 년 전
I, like many other on here, have been "had". Placed order in March and nearly June and no furniture. Currently down £800 and don't believe I will ever get it. I have tried to call on repeat yesterday (over 20 times) and no reply. Even if you call the want to place an order number. Utterly vile way to operate and going to contact my bank and trading standards - surely we should all do this to have more clout?
거의 3 년 전
I ordered a six dining set at the beginning of this month and paid £34.99 for delivery. The chairs arrived as scheduled two weeks ago, but no table. I have emailed several times with no reply. I have telephoned almost every day. The only time the phone has been answered, I was told tables and chairs always arrive separately (fine, except there’s no mention of this on the website, or in my order or delivery confirmation) and that they couldn’t tell me when the table would be delivered. The tables are delivered by another company, apparently, and Out & Out can’t tell me when it’ll arrive. They promised to call me back, but haven’t. They have not answered the phone since. The table I ordered is still showing as ‘in stock’ with delivery in 5-10 working days. It has now been 21 days and counting. It’s a shame because the chairs arrived on time. But they’re slightly useless with no table. I totally understand things do get held up, but the company just needs to communicate with its customers. Even an automated email to let me know it’s been held up would’ve been better than nothing. I won’t be buying from here again and recommend others don’t until they sort their customer communication issues out.
거의 3 년 전
Great design and colour schemes. After sales not very good. Purchased Madrid rattan dining set April 2020, notified an issue with a chair May 21 and advised product only covered by 1 year warranty. Dining set has been undercover for nearly 7 months. I have decided not to purchase the Skarnes lounge set now due to lack of confidence in quality.
거의 3 년 전
This company advertised garden furniture in a very reputable magazine, promising 2020 prices plus a discount of £100 using the magazine code. When I went to their site to buy some, the prices had gone up by £200 !!! When I called and emailed they said they would not honour the prices in the magazine. Miles from customer service was absolutely awful. Would not trust this company
대략 3 년 전
This company is incompetent. I strongly advise you to buy elsewhere. Their system makes errors on assigning orders - bizarre, as this is surely its primary function. There is zero accountability for their mistakes. Zero sympathy that I have been left without my item which is entirely down to their errors. Zero understanding of when or how the mistake was made - I had to raise it with them. Zero attempt to try to help the situation. Miles should either go back to school to learn how to communicate correctly OR be ashamed of how he handles customer calls - repeating yourself on one pitiful excuse 15 times does not resolve a situation. Buyers beware, this company is only out to benefit themselves. Buy elsewhere - not worth the headache or attitude from "the highest up member of the team".
대략 3 년 전
I purchased the Vienna Dining set with bench and an additional two chairs. The ordering process was really easy and the customer service team were so helpful with my queries. Delivery was by a partner company CCR who were fantastic, friendly and polite. The item was easy to assemble with all required parts and clear instructions and it looks fantastic. Excellent quality and I am really pleased with the dining table. I would really recommend Out & Out and will certainly be a returning customer. Thank you
대략 3 년 전
I received a first class service from Miles and the team at Out and Out. I have had several items from this company and they have always been beautiful and excellent value for money. It’s always the first website I go to when I need something for my home. My most recent order was for the Aria Chairs and Glass Table which looks fabulous in our new house. Delivery is always quick and communication is spot in. I will continue to use this great company and will always recommend to friends and family. Thanks so much!!
대략 3 년 전
I have just received fantastic, courteous customer service from Miles. Unfortunately the table we ordered is not the colour we had hoped for to compliment our new kitchen, and we will have to return it. I am very happy with the prompt action from Miles to arrange a courier to collect the table, and refund processed after collection. Many thanks, Mrs Gasquet
대략 3 년 전
I ordered a lovely table and chairs set from Out&Out. Delivery was speedy (received within a week) and the product is absolutely gorgeous. Unfortunately, the table top was damaged in transit but Out&Out (specifically Miles) were fantastic when I contacted them about it- all sorted within in the hour. Would highly recommend!
3 년 전
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