M&S: London 온라인 샵
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Founded in 1884, M&S has grown from a single market stall to an international, multi-channel retailer. We sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 3,000 suppliers globally

Waterside House, 35 North Wharf Road
W2 1NW London
+44-2079354422 www.marksandspencer.com


Mother’s Day gifts lost by DHL My family ordered gifts for me since 28/01/21 and requested Nominated day delivery for 12/03/2021. We received notification from the delivery service DHL stating that the parcel will be delivered on the next working day which is Monday 15/03/21. Hello Mother‘s Day is Sunday 14/03/21 therefore the Service Level Agreement (SLA) is breached. We rang M&S 12/03/21 and they were not informed by DHL. We asked for full refund because M&S told us that the parcel would arrive next Tuesday 16/03/21 which is past the date and the flowers would be no longer fit for purpose. We are very upset that M&S online who let us down and I have no Mother’s Day gifts.
2 달 전
Size is relevant big, but it sells only like a corner shop. Bearly enough for daily shopping.
2 달 전
I have been to this place so many times, and today in particular was an unnecessarily bad experience. I have paid at the self-checkout counter for ALL of my items, but one of the staff insisted that I should've scanned the barcode instead of inputting from the 'Look for item' section which I always do. They are basically the same price regardless, and I have paid for it! He insisted in printing and checking the receipt, which I didn't mind. He repeatedly accused that I did not paid for some of the items which were CLEARLY printed on there. After realizing that he was wrong, he didn't even bother to apologize and packed my items to usher me away. Don't get me wrong, M&S offers many good products hence I have been going to it a lot of times! This was just one of those unsatisfactory customer service/experience
대략 2 달 전
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