This firm sent me a fake PO which was actually a phishing scam due an apparent virus from their compromised emails. Axsa exposed my business to a great amount of risk. Axsa's response was very similar to their response whenever their printer broke down--pretty much nothing. They did not warn us of what had happened.
Furthermore, my staff complains because almost every time we call the office to service a printer issue, it takes Axsa over a week to respond. We have been without a copier/printer for 1-2 week periods--which is a huge detriment to my business. We normally have to call multiple times in order to get the printer or issue resolved. Customer service is a serious problem at this company.
Let me start off by saying Axsa will really work with you to remedy a situation you may not be able to with another company. They want you to be happy. I feel we have a great relationship with their office staff who are wonderfully down to earth people to work with. Service or supplies is never an issue. Luckily we rarely have to call for service on their machines! We have been with them for several years and will continue! Thank you Axsa!
The AXSA team is knowledgeable, professional, and highly responsive to our large format plotter service needs. We utilize both their maintenance service of our large format printer as well as paper and ink supplies.
Joel Leppard
